Refund Policy

Cancellations due to customer convenience

Cancellations due to customer convenience after an order has been completed (sales contract established) are not permitted for any order, except in cases specifically recognized by us.

Returns due to customer convenience

Returns or exchanges due to customer convenience are not permitted, with the exception of defective products or incorrect shipments.

Product exchanges due to initial defects

While we take every precaution regarding product quality, if the delivered product differs from your order, or if there are issues such as damage, please contact us within 7 days of product arrival via the "Contact Us" form or at info@modhax.jp.

We will promptly guide you through the return or exchange process.

In the event of a return due to our fault, we will bear the return shipping costs.

However, even if a product defect exists, we cannot accept any claims, including returns, in the following cases:

・Products that have been scratched, damaged, or soiled by the customer.

・If you failed to contact us within 7 days of product arrival.

・If you returned the product without prior notice.

・If the ordered product differs from the user's subjective intention or expectation.

・Differences in color, shape, etc., or individual differences that may occur due to the product's characteristics, when compared to product photos, illustrations, etc., posted on this shop.

・In the case of products using natural materials or recycled materials, external scratches, deformations, etc., that occur due to their characteristics and do not pose functional problems.

・Deterioration or degradation of the product due to long-term storage by the shipping company caused by the user's delay in receiving the product.

・When the product condition is equivalent or similar to what was explained in the product description beforehand.

・Other items that are not recognized as defective products due to their product characteristics or common sense.

If you are unable to receive the product

In the case of delivery to a specified address, if the product is not received due to customer convenience within 7 days after delivery to the specified shipping address, it will be considered returned.

The costs incurred for product delivery, return, storage, etc., will be borne by the customer.